Summary of Membership Specialist, Part-time – Rochester, NY:
The content describes a job opportunity for a Membership Specialist at the Seneca Park Zoo. The position is part-time, with working hours primarily on Sundays through Wednesdays from 9 a.m. to 4 p.m. The main responsibilities include providing exceptional customer service to members, promoting membership purchases and upgrades, assisting with guest entry and events, and conserving resources. The job requires strong customer service skills, experience handling money, and the ability to work independently or with a team. Applicants must be at least 16 years old and have computer and sales experience. The Seneca Park Zoo is an Equal Opportunity Employer.
Summary:
1. The Membership Specialist role at Seneca Park Zoo in Rochester, NY, is vital for enhancing guest experiences and providing exceptional member services.
2. Membership Specialists are important in raising funds to support operations and programs at the Zoo.
3. The position requires strong customer service, organization, and communication skills and experience in handling money and sales.
4. Membership Specialists must have a flexible schedule and the ability to work independently or with a team.
The Membership Specialist role at Seneca Park Zoo in Rochester, NY, offers a unique opportunity to work directly with guests and members while supporting the Zoo’s operations and programs. These individuals are an integral part of the team and contribute to the overall experience for visitors. Let’s take a closer look at what makes this role fascinating.
As a Membership Specialist, you will primarily be stationed at the Zoo’s Front Gate, interacting with members and guests daily. Your main responsibility will be to provide exceptional customer service and address any issues or concerns that members may have. This requires strong interpersonal skills and the ability to handle various situations tactfully and professionally.
In addition to providing excellent customer service, Membership Specialists also play a crucial role in encouraging membership purchases, upgrades, and adding a la carte items. You will be responsible for accepting and processing membership fee donations and responding to inquiries or feedback from members. This aspect of the role requires experience handling money, as accuracy is essential when accepting payments and providing change.
Another fascinating aspect of being a Membership Specialist is the opportunity to inspire members to support conservation efforts. This can be achieved through various means, such as suggesting donations to be added to membership dues or promoting additional spending opportunities that contribute to conservation initiatives. By conserving resources, like printed materials, and actively engaging members in conservation efforts, you can significantly impact member experiences.
In addition to your duties at the Front Gate, you will assist with orderly guest entry to the Zoo. This ensures a smooth flow of visitors and contributes to a positive overall experience for everyone. Furthermore, Membership Specialists may be involved in member events and other Zoo events as assigned. These events provide opportunities to engage with members more personally and help build strong relationships within the zoo community.
It’s important to note that the physical demands of this role should not be overlooked. Membership Specialists must stand, sit, walk, speak, and hear for extended periods. Some lifting and carrying items weighing less than 40 pounds may also be necessary. This physical activity ensures you are actively engaged and readily available to assist guests and members throughout the day.
As for the work environment, you can work in enclosed and outdoor locations throughout the Zoo. This means you will experience the beauty of nature while carrying out your responsibilities. However, it’s essential to remember that the weather conditions may vary, and you should be prepared to work outdoors in different weather conditions. Additionally, due to the Zoo’s hours of operation, you should have some night availability for special events that may take place outside of regular working hours.
To be considered for the role of Membership Specialist in Rochester, NY, there are some qualifications and experience requirements. To start, you must be at least 16 years of age. This ensures you have the necessary maturity and responsibility to handle the role’s duties. Strong customer service, organizational, interpersonal, and communication skills are essential for success in this position. Experience handling money is also required, as accuracy and efficiency are critical when accepting and processing payments. Sales experience is preferred to help you effectively encourage membership purchases. Lastly, having a flexible schedule and managing multiple tasks while maintaining a calm and positive demeanor is crucial. This job requires working independently or with team members and switching tasks as needed. Furthermore, computer and Windows Office experience is necessary to perform the administrative duties associated with the role.
In conclusion, the Membership Specialist role at Seneca Park Zoo in Rochester, NY, offers a unique and fascinating opportunity to contribute to enhancing guest experiences and providing exceptional member services. This position allows you to actively engage with members, encourage membership purchases, support conservation efforts, and assist with the overall operation of the Zoo. This role may be a perfect fit if you are passionate about wildlife and nature and creating positive visitor experiences. Apply now to join the Seneca Park Zoo Society and help create a welcoming and inclusive environment for all employees and guests.
