Working Hours:
8:30 am – 5 pm, Sunday through Thursday. Some evening and additional weekend days as needed.
Direct Supervisor’s Name and Title:
Erin Donnelly, Membership Manager
Department and FLSA Status:
Department: Membership FLSA Status: Non-Exempt
JOB SUMMARY:
The Membership Coordinator is responsible for providing customer service to members and supporting the day-to-day member operations. This includes processing membership sales, donations, and inquiries, coordinating the ZooParent Program, and leading the Member Entrance team several days per week.
DUTIES:
- Respond to member inquiries in person, over phone, and email.
- Process membership purchases and renewals and maintain the membership database.
- Prepare reports and daily deposits.
- Check in members and lead the Member Entrance team.
- Coordinate the ZooParent Program and create member newsletters.
- Coordinate membership certificate donations to other nonprofits and assist with member events.
- Assist with inventory, supply ordering, and filing.
- Encourage donations and support conservation efforts.
SUPERVISION:
The Membership Coordinator will lead the Member Entrance team and support part-time staff.
QUALIFICATIONS:
- Associate’s degree in business, communications, public relations, marketing, policy/advocacy or related field. Bachelor’s degree desirable.
- Valid NY State Driver’s License and ability to drive a golf cart.
- 3 years of relevant experience in member/guest services or customer support.
- Computer and Microsoft Office competency required.
SKILLS and COMPETENCIES REQUIREMENTS:
Ability to work independently and meet deadlines. Adaptable with a passion for growth and learning. Strong communication, customer service, and organizational skills. Must demonstrate the ability to work well with team members and maintain a calm and positive demeanor while managing multiple tasks.
Equal Opportunity Employer:
Seneca Park Zoo Society is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Membership Coordinator – Rochester, NY
Rochester, NY has an opening for a Membership Coordinator. In this position, the coordinator is responsible for the management of all aspects of the membership program. They are required to develop, implement, and manage activities that will aid in recruiting and retaining members. Ideally, candidates should have a Bachelor’s degree or equivalent experience in marketing, public relations, or related fields.
The Membership Coordinator position is responsible for planning and coordinating events, training programs, and activities aimed at increasing membership. This includes developing effective messaging and communication strategies to attract members from the community, as well as building and maintaining relationships with existing members.
Success in this role largely depends on the ability to work collaboratively with Marketing, Operations, and Sales teams. A member coordinator needs to be proactive, resourceful, detail-oriented and able to manage multiple assignments. Attention to detail is critical, as the success of the membership program requires that all member data is accurate and up-to-date, and that all activities and events are tracked and monitored.
The role also requires excellent verbal and written communication skills, along with the ability to develop and deliver presentations to diverse audiences. Strong interpersonal skills are also a must as the membership coordinator must develop and maintain relationships with current and potential members.
Responsibilities include but are not limited to:
● Coordinating membership activities including recruitment, retention, and engagement activities
● Developing membership marketing strategies and membership materials
● Tracking and maintaining membership records
● Providing superior customer service to members through phone, email, or in-person
● Planning and facilitating member events and training programs
● Providing data analysis and support in developing membership reports
Qualifications:
● Bachelor’s degree or equivalent experience in marketing or related field
● Proven ability to develop and implement membership strategies
● Strong communication, presentation, and interpersonal skills
● Strong organizational and planning skills, with the ability to manage multiple projects
● Experience with membership databases and reporting tools
Benefits:
The membership coordinator position in Rochester, NY offers a competitive salary package, comprehensive medical, dental, and vision insurance, retirement benefits, and a flexible work-life balance.
If you have a passion for membership development and customer service along with these qualifications, please submit your resume and cover letter outlining your experience and accomplishments to our hiring manager today.
